Frequently Asked Questions

For general questions about content, CE credits or other information about the Virtual Conference not answered below, please email NASW at  For Technical Support, please email

Please note: Please do not use Internet Explorer to register or participate in the conference. Please use Chrome or Firefox instead.

How do I view the session recordings?

The recordings from the 2021 NASW National Virtual Conference are now available until November 2nd. After that, you will no longer be able to view the recordings. 

Virtual Conference registrants can access the recordings for the sessions that occurred on the day(s) that you registered for by logging in with your NASW credentials.
Click on the Dashboard link in the menu at the top of the page. All of the sessions that you registered for will be listed there.
Click on the title of the session, then click on “View Archived Recording.”
After viewing the recording, please fill out the brief evaluation, then complete the post-test. You need to score 80% or higher to pass the test, then you can claim your CE certificate. Click on the CE certificate option then choose “View/Print Your Certificate.” 
Each component will unlock as you progress through. 
If you view the session recording, your certificate will say “Self-Study.”  If you viewed the session live, your certificate will say “Live.”

Where and when will the 2021 NASW National Conference take place?
The 2021 NASW Virtual Conference, “Social Workers Are Essential” will be held virtually and take place online in “real time” June 22-24, 2021.

Do I have to be a social worker to attend the 2021 NASW National Conference?
No, in addition to social workers, we encourage other health and human services professionals to attend the conference.

What is included in the registration cost?
Registration for the national conference includes all keynote presentations, breakout sessions, and plenary programs.

What is the deadline for registration?
Register for the 2021 NASW National Conference online through the last day of the event! Register early as space is limited!

Is there an early registration discount?
Yes, “early bird” registration is available through May 15, 2021

Is registration required? 
Yes. Please see the Registration page on the national conference web site: 

Will I receive written confirmation of my registration?
Yes. All registrants will receive an email confirmation shortly after submitting the registration form. If you do not, please check your spam/junk folder.

Is there a Student registration rate?
Yes, a student registration rate is available for student members of NASW. The student rate is $200 (early bird rate) $275 (regular rate.)

Is there a discount for multiple registrations from the same organization?
Yes. If five or more people from the same organization register for the 2021 National Conference you will receive a 15% discount for each registration. Please note the five or more people must be registered at the same time.

What is the conference cancellation policy?
Refunds will be processed according to the following cancellation policy:
Requests for refunds must be made in writing and sent to NASW by email to  Refunds will be issued no later than 21 days following receipt of the request and will follow the schedule below:

  1. For cancellation requests received before May 25, 2021: You will receive a 100% refund of your registration fee.
  2. For cancellation requests received May 26– June 5: You will receive a 50% refund of your registration fee.
  3. No refunds will be made for cancellation requests received after June 6, 2021.
  4. NASW regrets that refunds will not be given for "no-shows."

How do I receive my CE credit? 

If you view a program live and in its entirety, you are entitled to receive CE credit and your certificate will indicate that CE was live.

  1. When the session ends, go back to the Agenda on the home page.
  2. Find your session and click on the title.
  3. Make sure you are on the Contents tab, then click on the evaluation and complete it.
  4. When you complete the evaluation, your certificate will unlock and you can view or print it.

You may view all of your registered sessions in your Dashboard before, during or after the conference. From your dashboard, you may re-enter any completed program to fill out the evaluation and claim your certificate.  If you wait until the recordings are posted (approximately four weeks after the live event), you will have to pass a post-test to receive your credit.

Are there pre-conference activities?
There will not be pre-conference activities. However, registrants will have access to the conference website before the live event and will be encouraged to log in and become familiar with the site, its features and meet and network with participants across the country

What if I cannot attend all the live conference events? Will I be able to view the presentation(s) at another time?

Yes. Many of the sessions will be recorded and available on-demand for three months following the live event. Please know that to earn CEs from the on-demand sessions you will have to complete a session evaluation and also successfully pass a post-test; please be aware that some state licensing boards treat “Live” and “On-Demand” CEs differently. On-demand recordings will be available approximately four weeks following the live event. 

When will I receive login information?

You will be provided with your login information in the confirmation email you receive upon registration. You are encouraged to log in two weeks prior to the start of the Conference and explore the website to become familiar with its features. 

Will handouts be provided?

Plenary and breakout session PowerPoint slides and any other presentation materials will be posted and available for participants to download and print from the conference website prior to the start of the conference. These materials will also be available for three months following the conference.

How far ahead of time should we log in to a session?

All conference sessions will begin on time. We recommend that you log in, visit the conference website and become familiar with its features two weeks prior to the conference. At the beginning of each day, we recommend that you log in 10-15 minutes prior to the start time to double check your connection and sound.

Can I participate if I live outside of the United States?

You bet you can! For no additional cost, you can participate in the National Conference as long as you have Internet access that meets the Technical Requirements.

Where do I go if I have additional questions?

If you have additional questions please send an email to

System Requirements to View Live Streaming Programs

Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.

Step 1: Browser Tests

Please take the following browser test. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked. You will know it's working when you see a video of the Jefferson Memorial and hear music.

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2 GHz Dual Core CPU Processor or faster 
4 GB RAM (Greater than 4 GB is a benefit)

Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run do not use Internet Explorer as it is too old to be compatible. Chrome, Firefox and Edge are continuously updated by their publishers.  For the best experience, use the most current version.

Current versions of Chrome 
Current versions of Firefox 
Current versions of Edge
Safari 14 or later

Windows 10 or later 
Mac OS X 10.14 or later 
iOS 12 or greater

IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations

Can I view on my phone?

Yes, you can view this webcast from your mobile device, but there are some precautions to take. 

1. Mobile device internet connections can be spotty. This could cause the video and audio to stop and start. This is not something we can fix on our end, so please be sure to use a strong and fast connection.

2. Make sure you open up your mobile device’s browser and type in the conference website to log in. Don’t click a link from your email. Depending on your device this may not launch the full browser program, but just a partial function browser.  

The video or audio stops and starts. 

This is an indication you do not have enough steady bandwidth. This is not something we can fix for you on our end, but we can offer some suggestions you can try. 

1. If on Wi-Fi, try using a hard-wired Ethernet connection. Sometimes Wi-Fi is too slow or spotty. 

2. If you only have Wi-Fi try moving physically closer to your Wi-Fi router.

3. Try to limit other users of your bandwidth. Close down other tabs, browser windows, programs and any other internet users in your office or home. 

4. If you are using a VPN or remote desktop, drop those and try a direct connection to the internet. 

It is recommended that you use a PC or MAC with an updated Internet Browser.  We recommend Google Chrome, Mozilla Firefox, Edge or Safari. You will not be able to use Internet Explorer as it is too old to be compatible.

  • Make sure you have pop-ups blockers disabled in your internet browser settings.
  • Make sure that your internet browser is Active X enabled.
  • Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
  • We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
  • Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Need Further Technical Assistance?

Please send an email to